Personalized service can be hard to find in the work uniform industry; that’s why it’s best to use a local business.
Personalized customer service is all about paying individual attention to the customer and taking time and care to find the best solution for their needs with their best interest at heart. Unfortunately, it is becoming more difficult to find this attentive service in the work uniform business that was once a given 25 years ago. What happened, and where can you find personalized customer service in the uniform industry today?
What Happened to Uniform Rental Customer Service
Publicly-held companies are buying up smaller concerns, typically family-owned companies. The resultant loss of institutional knowledge about the customer base right down to the individual users/wearers has proven to be problematic in terms of customer retention.
The importance corporate America has put on reducing the cost of labor has resulted in a negative impact on the level of customer service. By choosing added corporate profits and increased stock prices over an experienced and expert labor base, customer service has suffered immensely. Well-trained, attentive customer service representatives are being replaced by younger, less expensive employees as well as technologies such as AI. Getting a simple question answered over the phone is a thing of the past in corporate America. The younger generation’s apparent abandonment of the telephone in favor of texting and email is slowing response times, complicating and removing the personal aspect of customer service.
Smaller businesses are fitter, flatter, and faster than corporate America, as they use personalized customer service as their competitive advantage over the big companies. Because they are smaller, sleeker, and quick to action, they are the better choice for accounts that represent large volume orders. These companies can handle the large volume accounts and do so better than the larger corporate concerns for the very reasons mentioned above, as well as the speed of response to requests and questions, flexibility, and ability to quickly respond to changing needs. If it is good service you are looking for, the smaller, locally-owned company is where to find it.
Personalized Customer Service in Baltimore, Maryland
In addition to better customer service, a local uniform rental can also deliver other results, which you can read about here. Among your local Baltimore work uniform companies, Lord Baltimore Uniform Rental is a great choice.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective uniform rental services throughout the East Coast, including Maryland, Washington DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchases for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers, and mats for the manufacturing and automotive industries.