Smaller, local businesses can do these things the best.
It is easy to go online and choose a company that seems to do great service anywhere in the country. It is also easy to go with the biggest company around. There are pros and cons of getting service from a big, national company, and many advantages of smaller, local businesses that one should not overlook. What do local companies do best?
Things Only Local Companies Can Do
Meet Customers Face to Face
Independent, locally-owned businesses can meet their customers face-to-face. You won’t have to drive across state lines or for hours on end to meet your service or product provider, and vice versa. It helps to have that advantage so you can meet the real people who provide their services and see what they do with your own eyes.
Deliver Services and Products with Lower Transportation Costs
What if the company must deliver products to you on a regular basis? It will be cheaper to use a local company to reduce shipping or travel costs. For example, you can use a national company for uniform rentals, but it is easier for a local company to manage all your employees’ uniforms and wash them, too. Your work uniforms won’t have far to travel between the workplace and the commercial laundry machine.
Be Flexible to Meet Customer Needs
Local, independent companies also have a lot more flexibility in meeting customers’ needs, should they need a custom order, special attention to details in their order, or help with a problem. Independent businesses can give their customers more attention. If you run into a problem, they are more likely to be quick to remediate it.
Show Empathy
Smaller businesses also have the flexibility to care a lot more about each and every customer. You have better access to the company’s head and customer service manned by real people who can be flexible to your needs, as opposed to a large corporation with calm, robotic recitations of inflexible rules that put you at a disadvantage.
Boost the Customers’ Local Economy
Unless the national company is based in your hometown, it cannot help your local economy thrive. Keeping funds within your area supports the community as a whole and increases its chances of economic growth.
Trust Your Employee Uniforms to the Professionals at Lord Baltimore
For over forty years, Lord Baltimore has provided cost-effective uniform rental services throughout the East Coast, including Maryland, Washington DC, Northern Virginia, Southern Pennsylvania, and Delaware.
To learn more about how employee uniforms can help your business, please contact Joe Bateman at Lord Baltimore by calling 800-292-1224 or visit LordBaltimoreUniform.com. We also handle uniform and mat rentals and purchases for restaurants. Additionally, we also sell and rent uniforms, shop towels, fender covers, and mats for the manufacturing and automotive industries.